Effective Date: 14 – 01 – 2026
Website: tubcad.com
At autodecad.com, we strive to provide high-quality Autodesk software products and excellent customer service. If you are not satisfied with your purchase, please review our refund and returns policy below.
Delivery Policy
How You Will Receive Your Product
After completing your purchase, your Autodesk license, activation key, or subscription instructions will be delivered electronically via email.
Delivery Timeframe:
Typically within 1 to 8 hours after payment confirmation
In some cases, delivery may take up to 24 hours due to verification or Autodesk processing requirements
No physical shipping is involved unless explicitly indicated at the time of purchase.
1. Eligibility for Refunds
We offer refunds under the following conditions:
The product key or license was not activated
The wrong product was delivered due to an error on our part
There was a technical issue preventing product activation, and our support team was unable to resolve it
2. Non-Refundable Items
Refunds will not be issued in the following cases:
The software has been downloaded and activated successfully
The wrong product was purchased due to customer error
The request is based on a change of mind or personal preference
3. How to Request a Refund
To request a refund, please follow these steps:
Contact Us: Send an email to support@tubcad.com with your order details
Provide Proof: Include proof of purchase and a description of the issue
Processing Time: Refund requests are reviewed within 1 to 3 business days. If approved, the refund will be processed to the original payment method within 3 days maximum
4. Exchanges
If you received the wrong product, we will exchange it for the correct one at no additional cost
Exchanges must be requested within 8 hours maximum from the time of delivery
5. Late or Missing Refunds
If you haven’t received your refund within the stated timeframe:
Check your bank account
Contact your payment provider, as it may take time before the refund is officially posted
If the issue persists, contact us at support@tubcad.com
6. Autodesk Perpetual Software Licenses
All Autodesk perpetual software licenses may be returned or canceled within 30 days from the date of invoice, provided the license has not been activated or used.
This includes:
Autodesk AutoCAD
Autodesk Revit
Autodesk Inventor
Autodesk Civil 3D
Autodesk Fusion 360 (perpetual license)
Autodesk 3ds Max
Any other Autodesk software purchased as a perpetual license
Once a license is activated, it is non-refundable.
7. Autodesk Subscription Products
For Autodesk subscription-based products:
Subscriptions may be canceled within 30 days to avoid future charges, subject to Autodesk subscription terms
No refund is available for subscription periods already started
All cancellations must be submitted to support@tubcad.com
8. Order Issues & Incorrect Delivery
If you experience:
Wrong product delivered
Incorrect license
Missing activation key
Please contact support@tubcad.com immediately. FCFD will work with Autodesk to resolve the issue promptly.
9. Important Notices
FCFD is an authorized Autodesk reseller; all product licenses are authentic and legally sourced
Autodesk, the Autodesk logo, and product names are trademarks of Autodesk, Inc., used for reference only
Refund eligibility, subscription terms, and license rights are determined by Autodesk
10. Contact Us
For any refund or return inquiries, please contact:
🌐 Website: tubcad.com
📧 Email: support@tubcad.com